Terms & Conditions

Due to GDPR Data Laws please review and accept our Terms & Conditions below to continue to use our website.

The content of https://www.baldoandmason.co.uk website is intended for general use and is not designed to diagnose or treat or replace medical advice.

Please do not stop taking doctor prescribed treatment or medication for any reason without consulting your doctor.

These terms and conditions apply to your use of this website and any websites owned by Roberta Baldo and Caroline Mason.

Cancellation Policy

If an appointment is cancelled with less than 24 hours-notice 50% fee will be incurred. If an appointment is not attended a 100% fee will be charged.

If an appointment is cancelled with less than 24 hours-notice by either Roberta or Caroline, a 50% reduction of your next appointment will be made.

Testing and Supplements:

All tests recommended are undertaken through laboratories that abide by Good Manufacturing Practice (GMP). Most labs are available to practitioners only to ensure the results are handled and interpreted with a suitable level of knowledge and training required to best serve you, the public.  We use Genova Diagnostics, Regenerous Labs , Nordic Labs  and TDL. Once tests have been submitted, interpretation fees are payable to the company by the practitioners prior to your consultation.

Supplements are recommended from Natural Dispensary or Amrita Nutrition, both of which source and sell a range of products of purity and excellent quality.  A commission agreement is in place between these companies and the practitioner and where possible discounts are passed on to clients.  Some supplements may be available cheaper elsewhere and we welcome you to source the exact product recommended from another supplier if you wish to do so.

The Nutritional Therapist (NT) requests that the Client notes the following –

  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.
  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
  • Nutritional advice is not a substitute for professional medical advice and/or treatment.
  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

Privacy Policy: As part of Baldo and Mason Limited, the Company holds some information about you. This policy outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to info@baldoandmason.com. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in May 2021.

What We Do: Baldo and Mason Limited provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions.  We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions.  Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

How We Obtain Your Personal Data

You provide us with personal data in the following ways:

– By completing a nutritional therapy questionnaire

– By signing a terms of engagement form

– During a nutritional therapy consultation

– Through email, over the telephone or by post.

This may include the following information:

– Basic details such as name, address, contact details and next of kin

– Details of contact we have had with you such as referrals and appointment requests

– Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

– GP contact information.

We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest. Following completion of your last consultation we retain your personal data for the period defined by our professional association, and our registrant body, the Complementary and Natural Healthcare Council (CNHC).  This enables us to process any further queries you may have.  In this case the legal basis of our holding your personal data is for contract administration.

Information we get from other sources: We may obtain sensitive medical information in the form of test results from biochemical testing companies.  We use this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers, which means the healthcare provided by us may be less effective.

How we use your personal data: We act as a data controller for use of your personal data to provide direct healthcare.  We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect how your personal data is stored.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

Do you share my information with other organisations?: We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

-Our registrant body, CNHC, and our professional association, for the processing of a complaint made by you

– Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

– Anyone to whom we may transfer our rights and duties under any agreement we have with you

– Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, CNHC) if we have a duty to do so or if the law allows us to do so

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will seek your explicit consent before processing your data in this way.

We use third-party Service Providers Practice Better to manage your personal data.

Practice Better is an electronic practice management tool which stores health records, appointment information, and communication between practitioners and clients.

For more information on the privacy practices of Practice Better, please visit the Practice Better Privacy web page

What are your rights?: Every individual has the right to see, amend, delete or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to info@baldoandmason.com. Under special circumstances, some information may be withheld.   We shall respond within 20 working days from the point of receiving the request and all necessary information from you.

Our response will include the details of the personal data we hold on you including:

– Sources from which we acquired the information

– The purposes of processing the information

– Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

– Have your information deleted

– Have your information corrected or updated where it is no longer accurate

– Ask us to stop processing information about you where we are not required to do so by law or in accordance with the CNHC guidelines.

– Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.

– Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at Baldo and Mason, 23 Bolton Gardens, Apartment 1, London, SW5 0AG, or email info@baldoandmason.com

What safeguards are in place to ensure data that identifies me is secure?: We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

Baldo and Mason Limited is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

How long do you hold confidential information for?: All records held by Baldo and Mason Limited will be kept for the duration specified by guidance from our professional association.

Website technical details: The Internet pages of Baldo and Mason Limited use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, Baldo and Mason Limited can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognise our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Analytics: Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

 Complaints: If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at Baldo and Mason Limited, 23 Bolton Gardens, Apartment 1, London, SW5 0AQ or email info@baldoandmason.com and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.